Existing Clients
Make a Claim
You can make a claim by calling our dedicated Claim Advisors on 0871 222 3229 or writing to:
Insure and Smile
Claims Department
204 Cumberland House
80 Scrubs Lane
London
NW10 6RF
Telephone: 0871 222 3229
E-Mail:
In the event of a claim you must:
- Report the theft to the police within 24 hours of discovery
- Report the theft of a mobile phone / PDA to your Service Provider immediately, but in any case within 12 hours of discovery
- If your claim relates to a faulty item, the faulty item must be provided
- Contact us within 48 hours of discovery of any claim on 0871 222 1150
- Failure to comply with the above may result in your claim being delayed or rejected
Do I have to complete a written claim form?
No. The majority of our claims are processed over the phone however you may claim online if you prefer. Unlike many other insurers, we do not insist on delaying your claim while we wait for paperwork to be posted back and forth.
Change address
If you move house and change address please notify us as soon as possible.
You should contact customer services on 0871 222 3229 with your new address details or write to us at :
Insure and Smile
204 Cumberland House
80 Scrubs Lane
London
NW10 6RF
